Fact Find Process

It’s important we understand your current circumstances, what you want to achieve and when so we can help you make decisions that are right for you. This is commonly referred to as “fact finding”.

Why is fact finding important?
It gives you an opportunity to tell us what is important to you and gives us a better understanding of where you are today so we can make the right recommendations.

How will the information be used?
Any financial advice provided to you will be based on answers and information you provide during the fact finding process. We will only collect the information we need to provide the agreed services to you.

How will the information be collected?
We may collect your information in a number of ways, including:

  • Asking you to fill out a snapshot before we meet,
  • Referring to documents such as last year’s tax return, superannuation member statements, bank and credit card statements and so on,
  • Having a discussion with you either before or during your first meeting. We may record this information in a template, an iPad application or on a whiteboard (for example), and
  • Obtaining information from relevant third parties, for example your superannuation fund or insurer, and conducting further investigations into your situation.

How can you help?
You should try to ensure to answer any questions as honestly as you can. Don’t worry if you don’t have all the information or are unsure of anything, we can discuss this along the way. It will be helpful if you can pass along any statements (eg from your bank or super fund).

If you feel that we have misunderstood or recorded your information incorrectly you should seek to rectify this as soon as possible as it may affect the appropriateness of any advice provided to you.

How does it fit in to the advice process?
The following diagram reflects the process that we will undertake when providing advice to you.

Would you like to know your Investment Risk Profile?
If you would like to know your attitude to investing, by completing a short questionnaire, please click here.

Where can I find out more?
Your privacy is important to us. Our collection and use of your personal information will be according to the AMP Privacy Policy Statement, which is available here.